Frequently Asked Questions

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Q: What should I bring with me to my appointment?

A: Every signer must bring valid, unexpired government-issued photo identification, such as a driver’s license, state ID, or passport. This is required by law and ensures the notarization is properly completed.

Q: Can you notarize my document if I’ve already signed it?

A: Most documents must be signed in the presence of the notary. If you’re unsure, it’s best to wait until your appointment so we can guide you properly.

Q: Do you review or explain my documents?

A: We ensure your notarization is performed correctly, but we cannot provide legal advice or interpret your documents. If you have questions about the content, you may want to consult the document issuer or an attorney beforehand.

Q: I’ve heard of apostilles, but I’m not exactly sure what they are.

A: An apostille is a certification that allows your document to be recognized internationally. It verifies the authenticity of signatures and seals so your documents can be accepted in another country.

Q: How long does the apostille process take?

A: Processing times vary depending on the issuing agency and document type. We’ll walk you through the process and provide realistic expectations so you know exactly what to expect.

Q: Do I have to go to the government offices myself?

A: No. That’s the beauty of concierge apostille service. We handle the process on your behalf, saving you time and eliminating the stress of navigating it alone.

Q: What are fingerprinting services typically used for?

A: Fingerprinting is commonly required for employment, licensing, background checks, and other official purposes. We ensure your fingerprints are captured clearly and correctly for submission.

Q: What should I bring to my fingerprinting appointment?

A: Please bring valid identification and any fingerprint cards or instructions provided by the requesting agency, if applicable.

Q: Do you offer appointments outside of normal business hours?

A: Yes. We understand that life doesn’t always happen between 9 and 5. Evening and weekend appointments are available for clients who need additional flexibility.

Q: Why is there a reservation fee for after-hours and weekend appointments?

A: After-hours and weekend appointments reserve dedicated time outside of standard business hours. The reservation fee secures that time and is applied toward your total service cost.

Q: Does the reservation fee increase the overall cost?

A: No. The reservation fee is credited toward your service. It simply ensures your appointment time is reserved and protected.

Q: What exactly is a mobile appointment?

A: Mobile service means we come directly to you — your home, office, hospital, or another convenient location. This is perfect when your schedule is tight, travel isn’t convenient, or you simply prefer the comfort of handling things in your own space.

Q: Why is there a $35 travel fee for mobile appointments?

A: The travel fee reserves your mobile appointment and covers the time and travel required to come to your location. Most importantly, it ensures your appointment time is set aside specifically for you and allows us to provide reliable, on-time service.

Q: When is the travel fee due?

A: The travel fee is paid in advance to confirm your mobile appointment. Once received, your time is officially secured and preparations are made for your visit.

Q: Is the travel fee applied toward the service?

A: The travel fee covers the mobile service itself. Any notarization, fingerprinting, or additional services are charged separately based on your needs.

Q: I filled out the form. Am I all set?

A: You’re almost there! Completing the service request form lets us know what you need, but your appointment isn’t confirmed until you select your date and time on the scheduling page. This extra step ensures we reserve the proper amount of time for your specific service and avoid any scheduling conflicts.

Q: Why do I have to complete a form before selecting an appointment time?

A: Every service is a little different. The form helps us understand exactly what you need so we can prepare properly, provide accurate pricing, and make your appointment smooth and efficient. Think of it as setting the stage so everything goes seamlessly when we meet.

Q: What happens if I submit the form but don’t select a time?

A: Your request will be received, but no appointment is scheduled until you choose a date and time. Because appointment times are reserved on a first-come, first-served basis, we always recommend selecting your time right away to secure your preferred slot.

Q: How soon can I be seen? Do you offer same-day appointments?

A: Same-day appointments are often available depending on the schedule. We do our best to accommodate urgent requests whenever possible. If you don’t see a time that works, feel free to reach out — we’re happy to help when availability allows.

Q: Why are certain fees required in advance?

A: Advance fees reserve your appointment time and ensure availability. Because your time slot is held specifically for you, this helps provide reliable and consistent service for every client.

Q: What happens if I need to reschedule?

A: We understand that things happen. Please reach out as soon as possible, and we’ll do our best to accommodate your needs.

Q: What makes Sign By The X different from other notary services?

A: We focus on professionalism, reliability, and convenience. Our goal is to make what can sometimes feel complicated simple, efficient, and stress-free for you.

Q: I’ve never used a service like this before. Is the process difficult?

A: Not at all. The process is designed to be simple and guided every step of the way. From your initial request to your completed appointment, everything is handled professionally so you can feel confident and at ease.